Ena Intelligence

Terms of Service

Last updated: June 10, 2026

These Terms of Service ("Terms") govern access to and use of Ena OS, a product of Ena Intelligence ("Ena Intelligence," "we," "us," or "our"). Ena OS is a white-labeled AI operating system for entrepreneurship support organizations, accelerators, incubators, economic development organizations, and similar organizations that support entrepreneurs and small-business owners.

By accessing or using Ena OS, you agree to these Terms. If you are using Ena OS on behalf of an organization, you represent that you are authorized to bind that organization to these Terms. If you do not agree, do not use Ena OS.

These Terms may be supplemented by an order form, subscription agreement, statement of work, data processing agreement, or other written agreement between Ena Intelligence and the organization customer. If there is a conflict, the signed written agreement controls for that organization.

1. Definitions

"Ena OS" means the Ena Intelligence software platform, websites, subdomains, AI assistant, voice and text interfaces, staff and admin dashboards, APIs, integrations, documentation, and related services.

"Customer" means the organization that purchases, licenses, or is granted access to Ena OS.

"User" means any individual who accesses Ena OS, including customer administrators, staff, contractors, coaches, entrepreneurs, founders, clients, participants, and invitees.

"Customer Data" means content, data, files, recordings, transcripts, applications, conversations, notes, knowledge base materials, personal information, and other information submitted to or generated within Ena OS for a Customer.

"Order Form" means an ordering document, subscription agreement, statement of work, or similar written agreement that identifies the Customer, plan, fees, usage limits, term, or other commercial terms.

2. The Service

Ena OS provides AI-powered tools that may include:

  • A white-labeled voice and text AI assistant for entrepreneurs and small-business clients.
  • Organization-specific knowledge, program, event, partner, staff, and calendar context.
  • Client intake, program applications, referrals, bookings, warm introductions, and resource recommendations.
  • Staff and administrator dashboards, analytics, exports, coach notes, client synthesis, and Ask Ena.
  • Meeting recording, transcription, summaries, and action extraction where enabled.
  • Integrations with third-party services such as Google Calendar, voice providers, recording providers, email providers, AI providers, hosting providers, and database providers.

We may update, improve, modify, suspend, or discontinue parts of Ena OS from time to time, provided we do not materially reduce core paid functionality during an active subscription term without a reasonable substitute or remedy.

3. Customer Responsibilities

Customers are responsible for:

  • Ensuring they have the right to submit Customer Data to Ena OS.
  • Configuring organization settings, branding, intake forms, programs, events, partners, staff permissions, booking settings, and enabled integrations.
  • Managing user access, roles, permissions, invitations, and removals.
  • Reviewing AI outputs before using them for important decisions.
  • Providing legally required notices and obtaining legally required consents, including for meeting recording, transcription, AI processing, and communications.
  • Complying with applicable laws, regulations, grant requirements, privacy obligations, employment obligations, and contractual obligations.
  • Ensuring Customer Data does not violate third-party rights or applicable law.

Customers remain responsible for their relationships with their own clients, participants, staff, contractors, partners, funders, and other stakeholders.

4. User Accounts

Users must provide accurate account information and keep login credentials secure. Users are responsible for activity under their accounts unless the activity results from Ena Intelligence's breach of these Terms.

Users may not share accounts, impersonate another person, access Ena OS through unauthorized means, or attempt to bypass authentication, tenant isolation, role-based access controls, usage limits, or security features.

Customers are responsible for promptly removing or disabling access for users who should no longer have access to their workspace.

5. Acceptable Use

You may not use Ena OS to:

  • Violate any law, regulation, court order, contractual obligation, or third-party right.
  • Submit unlawful, deceptive, harmful, infringing, abusive, or malicious content.
  • Generate or distribute spam, phishing, malware, or unauthorized communications.
  • Attempt to reverse engineer, scrape, overload, probe, scan, or compromise Ena OS or its infrastructure.
  • Interfere with another customer's workspace, data, users, or usage.
  • Use Ena OS to make automated decisions that produce legal or similarly significant effects without appropriate human review and legal compliance.
  • Use Ena OS as a substitute for professional legal, medical, financial, accounting, tax, investment, mental health, or emergency advice.
  • Upload sensitive regulated data unless the Customer has confirmed in writing that Ena OS is appropriate for that use case and the required contractual terms are in place.

We may suspend or restrict access if we reasonably believe use of Ena OS violates these Terms, threatens the security or availability of Ena OS, creates legal risk, or could harm other customers, users, or third parties.

6. AI Features and Output

Ena OS includes AI-generated responses, summaries, recommendations, memories, synthesis, search results, and other outputs. AI output may be inaccurate, incomplete, outdated, biased, or unsuitable for a specific use.

Customers and Users are responsible for evaluating AI output before relying on it. Ena OS is intended to support entrepreneurship coaching, navigation, operations, and administrative workflows. It does not provide professional legal, medical, financial, accounting, tax, investment, mental health, or emergency services.

Customer Data may be processed by third-party AI providers to provide Ena OS. We do not use Customer Data to train our own general-purpose AI models, and we use commercial AI provider terms intended to prevent customer API inputs and outputs from being used to train those providers' general models.

7. Meeting Recording and Communications

If meeting recording, transcription, or meeting-bot functionality is enabled, the Customer and its staff are responsible for notifying meeting participants and obtaining all legally required consent. Laws governing recording consent vary by jurisdiction.

If warm introductions, booking emails, invitations, notifications, or similar communications are sent through Ena OS, the Customer is responsible for ensuring those communications are appropriate, authorized, and legally compliant.

8. Privacy and Data Protection

Our Privacy Policy explains how we collect, use, and protect information in Ena OS. The Privacy Policy is incorporated into these Terms.

For most Customer Data, Customer is the controller or business and Ena Intelligence is the processor or service provider. Where required, the parties may enter into a separate data processing agreement.

Customer instructs Ena Intelligence to process Customer Data as necessary to provide Ena OS, operate integrations, maintain security, provide support, comply with law, and perform obligations under these Terms and any applicable Order Form.

9. Customer Data Ownership

As between Customer and Ena Intelligence, Customer owns and retains all right, title, and interest in Customer Data. These Terms do not transfer ownership of Customer Data to Ena Intelligence.

Customer grants Ena Intelligence a limited right to host, process, transmit, display, copy, format, analyze, and use Customer Data to provide, secure, support, maintain, and improve Ena OS; operate enabled integrations; provide customer support; comply with law; and fulfill these Terms and any applicable Order Form.

Customer may export Customer Data during the subscription term using available product exports or by reasonable written request. Customer may request deletion of Customer Data, subject to legal obligations, backup retention, security needs, unpaid-fee disputes, and any different retention terms in an applicable Order Form or data processing agreement.

Customer is responsible for deciding what Customer Data it submits to Ena OS and for responding to requests from its own clients, participants, employees, contractors, partners, or other data subjects.

10. Aggregated and De-identified Platform Insights

Ena Intelligence may create and use aggregated or de-identified metrics, analytics, benchmarks, and insights derived from Customer Data and use of Ena OS ("Platform Insights"), provided Platform Insights do not identify a specific individual, household, organization client, or confidential organization record.

Platform Insights may include trends and benchmarks related to platform usage, entrepreneur needs, topic frequency, referrals, bookings, applications, program engagement, resource demand, coaching activity, and similar aggregate measures.

Ena Intelligence may use Platform Insights to operate and improve Ena OS, develop analytics products, report product and business metrics, provide benchmarks to customers, and generate network-wide anonymized insights.

If a funder, philanthropy, sponsor, or similar third party pays for or supports a Customer's Ena OS instance, Ena Intelligence may provide that third party with aggregated or de-identified portfolio-level reporting only when authorized by the applicable Order Form, grant arrangement, written customer authorization, or similar agreement. Such reporting must not include raw Customer Data, raw transcripts, raw coach notes, raw application answers, direct personal identifiers, or data that is reasonably likely to identify an individual participant.

Ena Intelligence will use reasonable safeguards for Platform Insights, such as removing direct identifiers, aggregating results, suppressing small cell sizes where appropriate, and contractually prohibiting recipients from attempting to re-identify individuals.

11. Ena Intelligence Materials

Ena Intelligence owns Ena OS, including software, interfaces, workflows, designs, documentation, templates, prompts, models of operation, know-how, and related intellectual property, excluding Customer Data.

Subject to these Terms and any applicable Order Form, we grant Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use Ena OS during the subscription term for Customer's internal business and client-support purposes.

No rights are granted except as expressly stated in these Terms or an applicable written agreement.

12. Feedback

If a Customer or User provides suggestions, ideas, requests, or feedback, Ena Intelligence may use that feedback without restriction or compensation, provided we do not disclose confidential Customer Data in doing so.

13. Plans, Fees, Usage, and Payment

Commercial terms are set out in the applicable Order Form or written agreement. Plans may include limits for participants, voice minutes, meeting recording hours, programs, partners, events, or other usage categories.

Usage limits are generally soft limits unless the Order Form states otherwise. Ena OS may display usage, send alerts, or charge overage fees according to the applicable plan or Order Form. We do not guarantee that all usage caps will technically prevent additional usage in real time.

Fees are non-refundable except as required by law or expressly stated in an Order Form. Customer is responsible for taxes, duties, and similar government assessments other than taxes based on Ena Intelligence's income.

If Customer fails to pay undisputed amounts when due, Ena Intelligence may suspend access after reasonable notice, charge late fees where permitted, or terminate the applicable subscription.

14. Term and Termination

The subscription term is stated in the applicable Order Form. If no term is stated, access continues until either party terminates according to the applicable written agreement or, if no written agreement exists, on 30 days' written notice.

Either party may terminate for material breach if the breach is not cured within 30 days after written notice. Ena Intelligence may terminate or suspend access immediately where continued access would create a security risk, violate law, infringe third-party rights, or materially harm Ena OS or another customer.

Upon termination, Customer's right to access Ena OS ends. Customer may request export of Customer Data during the active term and for a reasonable period after termination, subject to technical feasibility, legal restrictions, and unpaid fees. Customer Data may be deleted after the retention period described in the Privacy Policy or applicable written agreement.

15. Confidentiality

Each party may receive non-public information from the other that should reasonably be understood as confidential. The receiving party will use confidential information only to perform under these Terms, protect it using reasonable care, and disclose it only to personnel, contractors, service providers, or advisors who need to know it and are bound by confidentiality obligations.

Confidentiality obligations do not apply to information that is public without breach, already known without restriction, independently developed, rightfully received from a third party, or required to be disclosed by law.

16. Third-Party Services

Ena OS depends on third-party services, including AI providers, voice providers, database and hosting providers, email providers, calendar providers, meeting platforms, and recording providers. Third-party services may be subject to their own terms and privacy policies.

We are not responsible for third-party services outside our reasonable control. Customer is responsible for maintaining any third-party accounts, permissions, consents, or configurations required for integrations Customer enables.

17. Beta and Preview Features

We may make beta, preview, experimental, or pilot features available. These features may be incomplete, changed, suspended, or discontinued at any time. Unless otherwise stated, beta and preview features are provided as-is and are not subject to service level commitments.

18. Warranties and Disclaimers

Ena Intelligence will provide Ena OS using commercially reasonable skill and care.

Except as expressly stated in these Terms or an applicable written agreement, Ena OS is provided "as is" and "as available." To the maximum extent permitted by law, Ena Intelligence disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that Ena OS will be uninterrupted, error-free, secure against all threats, or that AI outputs will be accurate, complete, or fit for any particular purpose.

19. Indemnity

Customer will defend, indemnify, and hold harmless Ena Intelligence from claims, damages, liabilities, costs, and expenses arising from Customer Data, Customer's use of Ena OS, Customer's breach of these Terms, Customer's violation of law, or Customer's failure to obtain required consents.

Ena Intelligence will defend Customer against third-party claims alleging that Ena OS, when used as authorized, directly infringes a United States patent, copyright, trademark, or trade secret, and will pay damages finally awarded or settlement amounts approved by Ena Intelligence. This obligation does not apply to claims arising from Customer Data, unauthorized use, modifications not made by Ena Intelligence, combination with items not provided by Ena Intelligence, or continued use after we provide a non-infringing alternative.

20. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, or business interruption, even if advised of the possibility.

Except for excluded claims, each party's total liability arising out of or relating to these Terms is limited to the amounts paid or payable by Customer to Ena Intelligence for Ena OS in the 12 months before the event giving rise to liability.

The liability cap does not apply to payment obligations, confidentiality breaches, misuse of intellectual property, indemnity obligations, or liability that cannot be limited under applicable law.

21. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by updating the "Last updated" date, posting the revised Terms, or notifying organization administrators. Changes will not materially reduce Customer's rights during an active paid subscription term unless required by law or accepted by Customer.

Continued use of Ena OS after updated Terms take effect means you accept the updated Terms.

22. Governing Law

Unless an Order Form or written agreement states otherwise, these Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law rules. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Indiana for disputes arising from these Terms.

23. General Terms

Neither party is liable for delay or failure to perform due to events beyond reasonable control. Customer may not assign these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets. Ena Intelligence may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy and any applicable Order Form or written agreement, form the entire agreement between the parties regarding Ena OS.

24. Contact

Questions about these Terms can be sent to:

hello@ena.chat