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Program operations as a service

You focus on founders. We handle the rest.

Ena Intelligence is the AI-native operations partner for ESOs and institutions. Our team runs your program admin and reporting. Your founders get support at any hour, and every interaction becomes intelligence your team can use, all under your brand.

How it works
A coach's desk after hours: intake forms, a notebook of session notes, and a full calendar on a laptop6:40 PM · still catching up
Still to do
  • Case notes from today's sessions
  • CRM entry in Salesforce
  • Follow-up emails and action items
  • Booking next sessions
  • Numbers for the funder report

Today, the admin around every session lands on your team, usually after the founders go home.

“I can’t say enough about the Ena team. They ran our nextONE program end to end, from program design to facilitation and coaching, and delivered excellent outcomes. Every coaching session was logged into our CRM automatically, and I could log in anytime to pull the program data I needed.”
Kelly Evans
Vice President of Entrepreneurship & Economic Development, Chicago Urban League

Program operations, handled. So your team can focus on support and relationships.

Managed Operations + Intelligence means one partner runs everything around your coaching: intake, scheduling, follow-up, CRM entry, reporting, and founder support after hours, all under your brand.

No new hires to make. And everything we run becomes intelligence your team can use.

Your team gets its week back.

The program operations run themselves. Scheduling, session notes, follow-up, CRM entry, and funder reporting are handled by our team and platform. Your staff stops being the data-entry layer.

Your coaches focus on coaching.

They get automatic CRM entry for each session, a living profile of every founder, and session prep in one place. No manual documentation or follow-up required.

See what's working, as it happens.

Every chat, session, and referral feeds a living profile of each founder. Ask Ena about one founder or the whole cohort, and spot patterns while you can still act on them.

Funder reports without the scramble.

Every session, referral, and action item is captured as it happens, so the numbers your funders ask for are ready when they ask.

The friction your team has learned to live with. Off your plate.

Every ESO knows this list. It's necessary work, it isn't coaching, and it fills the week. Managed Operations takes it on, so your team can focus on founders.

Ena OSCoachEna team
The work
The friction today
With Managed Operations
Intake
Normally: An intake coordinator, $45K–$60K
The friction today
  • Following up on unfinished intake forms
  • Phone tag to book a founder's first meeting
  • Re-entering intake answers into the CRM
With Managed OperationsFounders sign up and book on coaches' calendars themselves, any hour. Their intake lands on their profile and in your CRM. Calendly bookings flow in too. Off your plateEna OS
Coaching operations
Normally: Staff and coach hours spent coordinating instead of coaching
The friction today
  • Scheduling every session around founders' and coaches' calendars
  • Digging through old notes and emails before each session
  • No quick way to see which founders need attention
With Managed OperationsFounders book straight onto your coaches' calendars. Each coach starts the day on a Today screen: their sessions, who has gone quiet, and who is behind on commitments. A living profile of every founder makes prep take minutes. Off your plateEna OS
After every session
Normally: Coaching time spent on paperwork
The friction today
  • Writing up notes after every session
  • Copying notes from an AI notetaker into the CRM by hand
  • Tracking and following up on every action item by hand
With Managed OperationsSessions are recorded, summarized, and turned into action items automatically. The notes file to your CRM on their own, and the follow-up goes out by itself. Off your plateEna OS
Between sessions and after hours
Normally: An outreach coordinator, $45K–$65K, plus bilingual pay premiums
The friction today
  • Founder questions waiting until the office opens
  • Founders losing track of what they committed to
  • Keeping tabs on founders who have gone quiet
With Managed OperationsFounders get support at any hour, by chat, in 32 languages. Ena helps them turn goals into step-by-step plans and keeps track of their commitments and progress. Founders who go quiet get a personal check-in. Off your plateEna OSEna team
Referrals
Normally: A community navigator, $50K–$70K
The friction today
  • Writing intro emails and logging them in a spreadsheet
  • Checking back to see whether each intro connected
With Managed OperationsFounders find programs and resources themselves. Warm intros are drafted, confirmed by the coach, and tracked to accepted or declined. Off your plateEna OSCoach
CRM and funder reporting
Normally: An impact and evaluation director, $80K–$120K
The friction today
  • Entering every session and contact into the CRM by hand
  • Entering the same session into more than one CRM
  • Pulling data from several places to build each funder report
With Managed OperationsSessions, contacts, and intros log automatically to every CRM you use, with no double entry. AI time never inflates SBA counseling hours. Funder reports are built from live data and delivered by our team. Off your plateEna OSEna team
Staffing all of it traditionally
$285K–$410K a year with fringe benefits, plus language premiums

Managed Operations + Intelligence takes all of it on as one monthly service, under your brand, scoped to your program. Not to replace anyone. To give your team its week back.

Illustrative U.S. market ranges based on recent salary and consulting benchmarks; the total includes an illustrative 30% fringe-benefit rate on salaried roles. Coaches are not counted: your team keeps the coaching.

How it works

We run your operations. You get the intelligence.

Most organizations already have coaches. What they don’t have is the time to run everything around them, or a clear view of what’s working. We take on both. Add operations advisory if you want help acting on the results, and coaching, curriculum, and facilitation if you want to scale capacity.

The core service

Managed Operations + Intelligence

We run the admin around your programs. Your team gets the intelligence to run them better.

Your coaches keep coaching. We run the operations on Ena, with our team in the loop, and every chat, session, and referral becomes intelligence your team can act on. We hold the keys. Your team sees the insights.

Perfect for: any ESO running cohorts or year-round support whose staff time goes to admin instead of founders.

Operations we run

  • CRM entry in Salesforce, HubSpot, SourceLink, and Neoserra. Custom integrations available.
  • Case note documentation for every coaching session
  • Intake, booking, and reminders
  • Follow-up and outreach to founders who go quiet
  • Referral tracking and warm introductions
  • After-hours founder support by chat, in 32 languages
  • Program monitoring and regular reports
  • Platform setup, branding, and integrations

Intelligence your team gets

  • A living profile of every founder, built from every chat, session, and note
  • Ask Ena, for answers about any founder or the whole program
  • Caseload dashboards that show coaches who needs attention
  • Patterns across your cohort: what founders keep struggling with
  • Insights for program strategy, staff development, and continuous improvement
  • Funder-ready numbers on demand

Scope is set up front: cohort size, reporting cycle, and anything custom.

On any kind of program.

Accelerators and cohorts

Time-bound programs with a start and a finish.

Year-round programs

Ongoing support for every entrepreneur you serve, with no end date.

Corporate community impact

Support small businesses through your CSR and community impact work. Your employee and ERG volunteers advise. We run the rest: the program, the system, the curriculum, and the training.

Ecosystems and networks

Initiatives that span many organizations. Track activity across every organization and the partners they refer founders to.

Add more when you need it.

Add-on

Operations Advisory

Want help acting on the results? Each month we review your program's outcomes with you, flag founders who need attention, and recommend next steps on strategy and staff development.

Add-on

Coaching

Need coaching capacity? Add experienced coaches from our network in session packages. Every session is prepped, recorded, and logged like the rest.

See coaching
Add-on

Curriculum and facilitation

Need the program itself? Run our AI Growth Accelerator under your own program name, with our curriculum, facilitated by our team.

See the curriculum

Rather run it all yourself? See Infrastructure Partnership

What it looks like in practice.

Case study · Chicago Urban League

Delivering the nextONE accelerator, end to end, under the Urban League’s brand.

The Chicago Urban League wanted an AI-focused growth accelerator for the founders it serves. We ran our AI Growth Accelerator for them, renamed nextONE and under their brand, using all three of our services. The Urban League kept the brand, the founders, and the funders, and got the program and the results without staffing it.

Services

Results, by service

Completion and attendance from program records. Activity from the platform. Hours handled automatically are estimated from logged activity, with every assumption shown in the program dashboard.

The core service

Managed Operations + Intelligence

What we delivered
  • A 24/7 AI concierge under the Urban League's brand
  • Session booking on coaches' live calendars
  • Case notes, action items, follow-up, and CRM entry
  • Program dashboards and impact reporting
140+ hrs
of program work handled automatically
1,687
founder messages answered by the AI concierge
55%
of those messages sent outside business hours
31
coaching sessions booked on coaches' live calendars
25
sessions recorded, transcribed, and summarized automatically
129
records logged to HubSpot and SourceLink automatically, with no double entry
  • Coaching sessions turned into action items automatically, without the coach writing a word.
  • A founder drafted a full grant application with the concierge and submitted it on deadline.
  • Impact reporting came straight from live program data. A question, not a two-week project.
Add-on

Curriculum + Facilitation

What we delivered
  • Our AI Growth Accelerator curriculum, under the nextONE name
  • Five monthly 6-hour classes, facilitated by our team
100%
program completion
100%
of participants attended at least 80% of class sessions
30 hrs
of facilitation delivered by our team
  • Between classes, founders kept working on growth plans, cash flow, pricing, and brand positioning with the concierge.
Add-on

Coaching

What we delivered
  • Three experienced coaches, recruited and managed by us
  • One-on-one sessions between classes
98
next steps set with founders in one-on-one coaching
18 hrs
of one-on-one coaching attended
  • Sessions ended with concrete next steps, from financial scorecards to delegation plans.
Infrastructure Partnership

Run it yourself, on the platform we deliver on.

Already have advisors and a delivery model? License Ena OS and operate it with your own team. It’s the same platform behind every managed program we run, white-labeled to you.

ESOs running their own programs

One instance under your brand. Your coaches and staff run it day to day, on your own subdomain, with your programs, intake, and knowledge base.

Economic development consultancies

An instance for each client program you run. Each has its own brand, intake, coaches, and data, kept fully separate. One partnership covers all of them.

The Ena coach network.

An add-on for programs that need more coaching capacity. Experienced coaches and facilitators who’ve built, run, and advised companies, working under your program’s name.

A business coach listening to an entrepreneur across a desk during an evening session

Vetted, then trained on one playbook

Same session structure, same notes, same handoffs, whichever coach a founder meets.

Our bench, plus your local experts

Start with our coaches. Add advisors you already trust, and they work inside the same system.

Nobody starts cold

Every coach walks in with the founder's full history. If a coach steps away, the next one picks up mid-thread.

Hours you can see

Coaching hours are scoped up front and reported as they're used, so you always know what you've bought.

See coachingAre you a coach? Apply to join
Built AI-native

Most service firms add AI to their headcount. We built the service around the AI.

A traditional firm grows by hiring. We grow because the AI already carries the intake, the scheduling, the notes, and the reporting. Human hours go where judgment matters, so the support costs less and comes back with better data.

I ran these programs for 15 years. Now we run the operations for you.

I designed and led entrepreneur support programs for more than 15 years, and trained more than 10,000 entrepreneurs. I coached founders, ran cohorts, and managed teams of advisors. I built Ena OS to fix what kept breaking: founders going quiet, coaches buried in documentation, and no clear view of what was happening across the client base.

Then I ran the nextONE accelerator on it. For the first time, I always knew what was going on with every founder, and the operations took about 20 minutes a day. The platform works best when the people running it do this for a living. So now that’s what we offer.

Dr. Jason William Johnson
Founder & CEO · Ena Intelligence
A cohort of entrepreneurs around a table during a program session

From first call to first founder, in weeks.

Start with one cohort or one program. Expand when the results earn it.

  1. 1

    Tell us about the program

    Who you serve, how the program runs today, and what your funders expect you to report.

  2. 2

    Scope it together

    Cohort size, reporting cycle, and the reports your funders need. One monthly fee for Managed Operations, with coaching or curriculum added only if you want them.

  3. 3

    Launch under your brand

    Your name, your colors, your assistant. Live in weeks, not quarters, and every record exports to CSV whenever you want it.

What partners ask first.

Both, on purpose. We deliver program operations as a service, and we built the software that makes it work. Most organizations hand us the operations. Operators who want to run it themselves can license the platform.

Yours. Your name, logo, colors, subdomain, and even your assistant's name and voice. Our coaches work under your program's name. Founders never see the Ena brand.

No. Our coach network is there when you need it. If you already work with advisors you trust, they can join the same system, with the same playbook, notes, and reporting.

Yes. Managed Operations runs alongside whatever curriculum you already have. If you want ours, add one of our ready-to-run programs, like the AI Growth Accelerator, facilitated by our team.

The coaching, the relationships, and the decisions. We run the operations around them, and your team sees everything through coach dashboards and Ask Ena. We handle setup, integrations, and the platform itself, so nobody on your staff has to administer software.

It's their front door at any hour: answering questions about your programs, booking sessions, finding resources, and helping with applications, by chat, in your organization's name. Every conversation is visible to your coaches, who step in whenever judgment is needed. AI supports the coaching. It doesn't replace the coach.

Managed Operations is one monthly fee, scoped to your program's size and reporting needs. Operations Advisory, coaching, and curriculum are priced separately, only if you add them. We'll price it with you on the first call.

It's scoped to your organization and never mixed with anyone else's. Permissions are role-based, and every record exports to CSV in one click, any time. It's your data, and you can always take it with you.

Tell us how your program runs today. We'll show you what we'd take off your plate.

A 30-minute conversation with the founder, not a sales team. Bring your goals, your funders' requirements, and the founders you want to reach.

Get started

Want to learn more? Ready to get started?

Typical response within one business day · From the founding team, not a sales rep